Your appointment-based teleservice infrastructure, all in one place.
Running around the clock, regulated inside the platform, and configured for what you run.
Booking, calls, files and payments on one record.
Surfaces
Three apps and a front door. One platform underneath.
One role-scoped app each, for the member, the practitioner and the partner.
Member
Member apps
The person the service is for — your member, patient or customer
iOS, Android and web
- Browse the catalog and see what each practitioner is licensed to do
- Book a slot, or take a same-day one
- Join the secure call, message around it, and keep the files in one vault
- Take priced stages on at one checkout, in full or one at a time
- Buy what was recommended, and track the order
- Keep the whole case history, exportable
Licensed practitioner
Practitioner web app
The person who holds the licence and does the work
Web, desktop, tablet and phone
- Set availability and manage a caseload
- Run sessions and hold the conversation and its files in one thread
- Quote work as named stages with prices
- Get paid before the work starts, then deliver into the record
- Recommend products without earning anything on them
- See their own verification status and when it renews
Partner
Admin console
The organization running the service — the one that answers for it
Web
- Build the catalog: professions, services, stages and prices
- Manage the licensed practitioner roster and its verification
- Run the storefront, orders and fulfillment
- See utilization, spend and throughput against budget
- Report without reading into any individual case
- Export everything, on request and at the end
Included
And the front door to it.
Everyone who does not have an account yet
Web, on your own domain
Included, not bolted on.
- Explain the service, who it is for, and what it costs
- A door each for members, for licensed practitioners who want to join, and for referrers — the agencies, employers and campuses that send you people
- Hand a visitor into the app at the screen they were promised, not a sign-in wall
- Carry your terms, privacy and scope of service as pages, not attachments
- Publish the writing, signed by whoever is licensed to have written it
- Say nothing about a visitor’s own situation — it sells the appointment, never the advice
How it works
Your licensed practitioners, virtually available in one catalog
Every practitioner you offer is listed by what they are actually licensed to do, checked against the register that licenses them and re-checked on a schedule. Members browse the catalog, see real availability, and book a slot or take a same-day one. Nobody whose standing has lapsed is bookable, because the listing is gone before a member ever sees it.
Secure video, chat and a file vault with the practitioner
The session runs in the browser — no install, no meeting link forwarded to whoever ends up with it, no recording sitting in somebody’s personal drive. Messages and documents before and after the call land in the case’s own vault, versioned and permissioned, rather than scattering across four inboxes and a shared folder nobody audits. A year later the whole teleservice is still one thing.
Staged work the member approves, delivered as a document or a product
Everything past the consultation is proposed as named stages with prices on them, and it is all bought through one checkout — the member signs the practitioner’s agreement there, and chooses then whether to settle the whole engagement up front or to take it a stage at a time. Either way the money arrives before the work does: a stage is paid when it is taken on, and nothing can be started until that payment has cleared. Nobody works unpaid, nobody invoices hopefully afterwards, and signing a stage off moves no money because it was already paid for. Each stage then ends in something the member can hold. Where that is service work it is signed off by the practitioner and dropped into the case vault, versioned and exportable long after the engagement closes. Where the answer is a product rather than a document, it is bought in the same place — recommended off the practitioner’s own shelf, ordered from the member’s file and tracked to their door.
In the platform
Verified catalog
Every practitioner listed by what their licence actually covers, checked against the register, delisted the moment standing drops.
Booking
Availability per licensed practitioner and service, same-day slots, reminders, rescheduling.
Video and chat
Encrypted calls in the browser and a thread that runs before and after them, all held against the case.
File vault
Documents in and out, versioned, permissioned per case, and never sitting in somebody’s personal drive.
Staged quotes and approvals
Named deliverables with prices, and an acceptance gate in front of each one.
Checkout and payments
One checkout, the agreement signed in it, and the case paid in full or a stage at a time — always before the work.
Evidenced record
Append-only: every message, file, delivery, state change and decision, in order and exportable.
Storefront and fulfillment
Catalog, options, orders and tracking, each order referenced and connected to the case that generated it.
Around the platform
Your data stays in your cloud. Only the software is ours.
Everything that holds data runs in your cloud account, reached through a role you can revoke.
Teleris
Code, and the machines running it
Application code
The product itself
Compute
The servers executing it
Releases and monitoring
Our pager, inside the annual fee
Your cloud account
Everything that holds anything
Cloud account
Your provider, your region
Database
Cases, messages, approvals
Document vault
Every file, under your keys
Encryption keys
Only you hold them
Access log
Written by your provider, not us
Backups
Yours to take and restore
Money
Practitioners are merchants of record
Your own S3 bucket · Stripe · Daily
Case contents stop here
shape and timing cross · case contents do not
Metabase
Reporting
HubSpot
Lifecycle
Firebase · GA4
Product analytics
Statsig · LaunchDarkly
Flags and experiments
Branch · AppsFlyer
Attribution
What we will not claim
Our software reads your data while it is working — it is the thing putting a document on a screen. We never store it, never hold your keys, and never touch the log that records what we opened.
Reporting is yours too — on the shape of the work, never into a case.
Your appointment-based teleservice infrastructure, all in one place.
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